Q: Are they encrypted and replicated across different locations?
A: Yes. All backups are encrypted at rest with Azure Storage Service Encryption (AES-256) and replicated across geographically separated data centers within the EU. Data in transit is always encrypted via TLS/SSL.
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Q: We understand the system is hosted on Microsoft Azure and Amazon S3, with encrypted SSL communication and daily redundant backups. Could you confirm if this setup is still current and whether any changes are planned?
A: The system is now primarily hosted on Microsoft Azure. Azure Storage is used as the main backup and file repository. SSL/TLS (minimum TLS 1.2) is enforced for all communications. Daily redundant backups remain in place, and no major infrastructure ...
Q: What measures are in place in case of system failure, data loss, or cyberattack?
A: The system is hosted in Microsoft Azure, which provides built-in redundancy, availability zones, and distributed denial-of-service (DDoS) protection. We implement defense-in-depth measures including network firewalls, identity and access ...
Why is the Net Price on Operations different from the Product Price?
Issue: You may notice a discrepancy where the Net price displayed for a set of operations is lower than the final Price to pay listed for the Product. Explanation: This is standard system behavior. The two figures represent different levels of cost ...
Q: How frequently are backups performed?
A: Automated backups run daily for databases and virtual machines, with transaction log backups at shorter intervals where applicable. Configuration and infrastructure-as-code repositories are continuously version-controlled.
Q: Is there a documented Disaster Recovery Plan?
A: Yes. A documented and tested Disaster Recovery Plan (DRP) exists, aligned with Azure Site Recovery (ASR) best practices. The DRP defines escalation paths, responsibilities, and technical procedures for service restoration.