Troubleshooting - The calculation show no or incorrect price

Goal

This guide helps you fix cases where the calculation shows no price or an incorrect price. In most cases, some input is missing or wrong. Follow the steps below to check the three most common causes inside your quotations or orders.

Tip: See the article “Troubleshooting - The calculation shows nothing, or incorrect calculation results.” Incorrect calculation results will give a wrong price to the customer.

Tip: See the article “Troubleshooting - no imposition is displayed.” If there is no imposition, the calculation is wrong and the price to the customer will also be wrong.

Procedure

Step 1: Self cost markup is wrong

Open the calculation for your quotations or orders. Find the field named “Self cost markup.”

Check that the percentage matches your intended cost markup. If it is wrong, enter the correct percentage and save. Recalculate the price to update the result.

Step 2: Sales markup is wrong or Gross price is overridden

Find the “Sales markup” and “Gross price” fields in the calculation.

If the “Gross price” was manually entered (overridden), the system will not recalculate the price from the sales markup. First remove the manual override or reset the price to automatic calculation. Then set the correct “Sales markup” percentage and save. Recalculate to see the updated price.

When the Gross price is overridden, changes to Sales markup will not change the shown price.

Step 3: Discount is wrong

Check if a discount is applied at line level or at the overall (header) level of the calculation. Remove unexpected discounts or enter the correct discount, then save and recalculate.

You can set discount at the company level. A wrong setting there will affect the calculation. Check the default discount in the company record (companies).

If the price is still wrong after these checks, review the two tip articles above for deeper diagnosis. For more help, visit the help center at http://support.omikai.com.

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